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The terrace and garden

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Best Western Urban Hôtel

+33 (0)3 20 92 50 57

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48b rue de Valenciennes, 59000 - Lille

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As a consumer, you have the option to refer the matter to a mediator in the event of a dispute related to your stay. If you do not receive a satisfactory response to your complaint within a maximum of 60 days from the written notification, you may, if you wish, initiate a conventional mediation procedure by mail with the Médiateur du Commerce Coopératif et Associé - FCA (an organization approved by the European Commission) - 77, rue de Lourmel - 75015 Paris, or via the website www.mcca-mediation.fr, where you can find the Charter of Mediation for Cooperative and Associated Trade as well as the complaint form available at the following link: http://www.mcca-mediation.fr/recours-au-mediateur-de-la-consommation

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SAS LEGH with a share capital of €325,000 - Siret: 81982529000011 - NAF: 5510Z - VAT: FR5819825290 - RCS: 819825290 Lille

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